Shipping information
The shipping costs are automatically calculated depending on the option you have chosen. Your package leaves our warehouse in two working days from the date of your order. For example, if you place your order after 4:30 pm (NES) on Monday, your package leaves from here at the latest on Wednesday the same week.
International shipping
We ship worldwide from Canada.
Refunding policy
Products purchased from our webshop are not refundable. Dobermaneditions.com will however refund if:
The shipped product is not the one ordered
There is a defect
Please contact us for your refund request, mentioning the reason and your order number. We refund on the credit card used for the purchase, and send you a confirmation.
Cancelling an order
All orders are binding from the time you receive our acknowledgment.
Valid prices are shown on our website. Printed, downloadable and other catalogues are not always up to date. In the unusual case of discrepancy, the web shop price is the binding price.
Privacy and security
At Dobermaneditions.com we take your privacy and security seriously. We do not sell, trade or lend your email address or any personal information received to any company or organization; and we provide stringent and effective security measures on our website. Please read the following about our privacy policy and practices, and find out what information we collect, why and how we use it. Don’t hesitate to contact us should you require further information. We also encourage you to consult the sites of the Office of the Privacy Commissioner of Canada and of the Federal Trade Commission of the USA to learn more about safe surfing and your privacy rights.
Our website is hosted on a server, owned and managed by a third-party. Our server automatically logs information about visits to our web site in the normal course of establishing and maintaining Web connections. Our server logs record statistical information, such as visitors’ IP address, time and duration of visit, Web pages requested, and identifies categories of visitors by items such as domain and browser types. These statistics are reported in aggregate form to us, and we use this information to improve our website and ensure that it provides the optimal Web experience for visitors. We do not link server log information to any other data in a way that would enable us to identify individual visitors.
When you purchase a publication from our store, we receive personal information such as your name, email address and postal code address. We use this information either to fulfill your request or to respond to your emails. We do not sell, trade or lend your email or ANY personal information received to any online or offline store, company or organization. That means your name and address will not show up on any mailing lists or targeted promotions.
We use Secure Socket Layer (SSL) technology to encrypt the information you send us through 128bit encryption level when you place an order. This means that the information is first scrambled as it travels through the internet and then decoded by our server, so the information can not be read while in transit. We encrypt the data transmission not only of your credit card information but also of all personal identifiable information. So be assured of the security of any transaction with our store.
Dobermaneditions.com is committed to respect your privacy rights and to make your shopping experience on the Internet as safe and secure as possible.
